Privacy Policy

• Name, email address, phone number, and delivery address when you place an order.
• Payment information — processed securely through our payment partners. We never store your card details.
• Browsing behaviour on our website such as pages visited, products viewed, and time spent — used only to improve your shopping experience.
• Device and browser information for security and analytics purposes.

• To process and fulfil your orders, including sending order confirmations and shipping updates.
• To respond to your queries, complaints, or support requests.
• To send you promotional emails or offers — only if you have opted in. You can unsubscribe at any time.
• To improve our website, product range, and overall customer experience.
• To comply with legal obligations under Indian law.

• We do not sell, rent, or trade your personal information with any third parties for marketing purposes.
• We share your delivery address and contact number with our logistics partners solely to fulfil your order.
• We may share data with payment processors (such as Razorpay) strictly for transaction purposes.
• We may disclose information if required by law or government authorities.

We use cookies to keep your cart active, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some features may not work as expected.

We retain your personal data for as long as necessary to fulfil orders and comply with legal requirements. Order records are typically retained for 7 years as required under Indian accounting regulations. You may request deletion of your account data at any time by emailing care@lenzoa.com.

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal obligations.
• Opt out of marketing communications at any time.
• To exercise any of these rights, contact us at care@lenzoa.com.

We implement industry-standard security measures including HTTPS encryption, secure payment gateways, and restricted internal access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.

We may update this Privacy Policy from time to time. Any significant changes will be communicated via email or a notice on our website. Continued use of Lenzoa after changes are posted constitutes your acceptance of the updated policy.

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures) Rules, 2011.